3 Questions to Ask When Automating a Task or Process

Concepts based on Cathy O'Neil's work outlined in Weapons of Math Destruction

Get Curious

Getting curious about impact is important to highlight because if the underlying issues are not proactively addressed, then what is harming people today is being programmed into the next version of the system. Often these underlying issues lead to unintended consequences, perpetuating or creating new inequalities, and result in unjust outcomes. Due to automation, they are difficult to understand much less get corrected.

Intentionally Pause

Your intentional pause to reflect and get curious before implementing a technology based solution is a key part of aligning your intended solution with the impact of your actions. This is how to identify an underlying issue with automation.